Turo
Reviews and Complaints
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Verified ReviewerHarassment
The facts are The same person that threatened and harassed me is the same person that blocked me and I have called multiple times to the point where I can’t even call anymore at all and I’m completely blocked out of my app
- Availability of cars
- Car selection
- Flexible locations
- Poor customer service
- Lie and cheat host and renters
- Fraudulent charges
Preferred solution: Apology
User's recommendation: No NEVER NOT ATHER THIS EXPERIENCE
I’ve tried contacting you and no response. I’ve not gotten in touch with anyone about the issues I’m having with my last two rental. I feel I should be reimbursed for my last rental plus that Turo is
User's recommendation: Check cars in with Turo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerClosed account
- Quick cancellation of your account
Preferred solution: My fiancé account reinstated
Being charged without notice, and never replied us back
We received a repair estimate from the owner after we rent the car. Turo then stepped in after we're not able to come into a consensus.
However, what Turo did was just give us another estimate from a "3rd party" with similar cost. And then suddenly charged us the amount without notice. Since then, Turo never replied our messages.
The appraisal fee and processing fee that we were charged seem like a waste here. Judgement is still biased and process is not transparent at all.
At this moment, Turo still hasn't replied us regarding the $3,000 they charged us. I'll keep waiting and hope Turo will handle this issue appropriately.
Attached are the photos they referred to and charged us $3,000 for repair.
User's recommendation: It's not like a car rental company. Any tiny dent or scratches would be charged after returning the car.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
Customer service
Need verbal help
Talk to a live person
They keep saying they send it to me but I didn’t receive it and also the company they sent it to which is Venmo sent me a link that said if I didn’t accept it in a certain time that the money will be sent back and I didn’t accept it so I don’t understand how it went through if it required me to accept it which I didn’t so I just need for them to look a little deeper into the situation please and thank you
No reply and still haven’t got my money
Preferred solution: My money for my reimbursement that was sent to wrong person
User's recommendation: Turo is very hard to contact
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFull refund due to flight cancellation
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped off
Preferred solution: Full refund
User's recommendation: BUYER BEWARE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot refund the cost of pay for Denver airport parking to get out
The host Lola H with the Lexus RX 350 ****. She refused to refund the total amount of the airport parking cost to get out of the airport.
It was $70. She only refund $34. There was not in the listing that the guest have to paid for her parking cost, from the previous guest drop off to when you pickup the car. Beside that she bombarded me with email up-sale insurance and others.
She also tried to scare you with an email of telling you the possibilities of chips her windshield is very high in Colorado highway and want you to buy more insurance to cover it. She failed to mention that her windshield ALREADY has a chip. She also required you to wash and vacuum her car on the way to the airport, not the day before. It was very stressful with all the email tried to up-sale and scare tactic from her.
Please do not rent from this person. Turo only allow to write the review within 10 days, I missed out, so I'm writing it here. She just want the money and not doing the work. She want you to wash and vacuum the car if not she will charge you $150 for it.
It was very stressful experiences. I filed a complain with Turo about the airport parking cost, they sent back 1 email said that they take her side without ANY explanation, and it's final. Why do I have to pay for the parking cost at the airport as it was parked there days probably by a previous guest before I get there. And it was NOT in the listing anywhere that I have to pay for this.
It's totally a scam, and Turo allowed this. BEWARE BEWARE of Lola H Lexus RX350 ****
Preferred solution: Full refund
User's recommendation: DO NOT RENT FROM THIS PERSON - CONSTANTLY tried to up-sale with her scare tactic - very stressful -will not refund your cost of pay for her parking at Denver airport parking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing harassed by a host
- Do not go over the listing of the host very well
Preferred solution: Full refund
Do I have a case or lawsuit I can win
I got a car in the add it says 29$ fee is included in total for cleanup and disinfected he had no idea I was going until he saw me at his door it was filthy he admired that it was not cleaned or disinfected took car anyways and then when I brought it back I was over on mileage and he billed me that too and obviously I paid for cleanup in the total fee cost as the add said and then I disputed it saying it was not cleaned or disenfected and I was chargers for it so I had to clean and disinfected under my dollar before and after the ride and since it was 20$ for that they should of owed me 40$ right and they refused to enforce the rules and there contract when it comes to me but will enforce contract for the host
Another case I got a car asked to get an extension but if I can pay it after the time it says they said yea aslong as she dont report and she did not hours later when I wanted to do it it didnt let me I spoke to a support and was told I was not covered for those hours at all they thought I had gave the vehicle back and I have picture proof of everything Im saying both cases and the support my host spoke to said no he was covered just bcs I said Im not paying Turo Ill pay her directly bcs Turo was not involved and didnt cover me and Turo said to her to tell me to pay the extra day to both of them or take the car back now and it was hours already after the return time so I took it back and not I have a invoice that I owed her 167 for the booking that I did take but I paid already in the beginning they want to make me pay again they refuse to admit that its paid I have bank statements and then another fee for me extending a day but I didnt extend bcs I took it back the same day just it was late so I know I owe a late fee but theyre trying to charge me for the whole day as a rental and then a late fee as well and I have messages where I asked the host if I can have time to wash it and fill it up first and she said okay so idk why I got late fee she accepted offer and then I got an over mileage fee but if they charged me for the extension day the miles that would be given is less than the ones I used and then I wouldnt get a late fee bcs I turned it back 12 hours early atleast and I didnt want to pay Turo for that day bcs the support I spoke to said in there books I had given the car back that if I pay it right now that theyll put insurance back in me I was playing dumb so I can get a clear statement saying that I was not covered that whole day but if I pay her right now for the extension theyll put insurance on it again se tell ne do I have a good case going ? I feel like theyre really messing with me EMAIL NE AT
GEORGE_HERNANDEZ68@ y ah o . Con
- Quick and app based
- Convenience
- Great that you are renting from a person
- Lacking customer service
- Always against me
Preferred solution: Pay me the money your charging me unfairly and ignoreing my evidence
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTake money first from my card for supposed cleaning fee iligal
- No attention to clients
Preferred solution: Full refund
User's recommendation: Any is no good company my first and last rent there
I havent receive my refund its been months
User's recommendation: Pls make sure you are accurate and you can do what you are saying
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