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48 comments

Does anyone have any details? There claim department is horrible and I would like to see if there are other owners out there that have had horrible experiences renting out their car?

I do not have 100 words to write besides this company reeks of potential law-suits. I have found some on the renter side, but not on the owner side yet. That is our personal-private property that Turo revenues $360M on.

The act as a fake insurance company and set up a Captive to pour their profits in and not pay out PD claims. Please do your research as these pretentious criminals will get you.

Reason of review: Claims.

Preferred solution: Full refund.

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Rion Jhw

I am having a major issue with Turo right now they are charging me $1000.00 in unfounded fees and I have a multitude of emails trying to resolve this with no resolve. I have spoken to multiple customer service reps and am so irritated, angry I want to do something legally.

Evany Edm

You guys we all need to contact the federal trade commission about this at Antitrust@***.gov because what Turo is doing is beyond disgusting.

Guest

I am currently dealing with them right now. My renter had a fender bender and they of course give me an estimate that's much lower than it really would cost to fix.

So I had to go and get another estimate which took hours because imost collision centers are very busy. The best part is, last time they reached out to me was 4 days ago and they are only paying me for two days of loss of income.

I have sent them numerous emails with no response, and of course there is no phone number to call them. I believe a class action lawsuit is in order

Future Szy
reply icon Replying to comment of Guest-1779216

I want to join. I have similar situation. I thought Liberty Mutual would be covering but they donโ€™t do anything

Aayan Vfa

This car business is a joke. My fiancรฉ and I rented a car on our recent business trip.

Upon arrival, the owner said we diid not have to take pictures of any vehicle damage. I I disagreed with him, and took pictures of any damages that I saw. After leaving that location, the air conditioning stopped working. That evening, we got pulled over, The front headlight was out.

The Car was not as described, It was unsafe to drive. This company is a big scam. I have to return the car one day late, they charged our account $300. The car was returned late because it would not start.

This is a class action lawsuit waiting to happen.

The companyโ€™s motto is to provide you with a safe, reliable car. I totally disagree.

Franceska Nup

I have had issue as well. Forced to pay deposit w/out cause, then stopped from renting all together with no explanation.

They claimed I needed to undergo a verification process that never came to a conclusion.

Definitely something shady going on. scunningham@***.edu

Ilean Tgx

I'd like to get on it as well have had a lot of issues with them as well email me I'll be happy to be part of it. Rukas2002@***.com

Fianna Yst

I am a former host, I stopped renting my cars because of their claims department, I was thinking of filing a lawsuit myself, but a class action one will be much better, they have to be stopped

Guest
reply icon Replying to comment of Fianna Yst

I am a current host that is dealing with compensation for a guest that returned my vehicle 4 days late, drove it 3300 miles over the mileage allowance, returned my vehicle wrecked and smelling of pot and cigarette smoke. The claims process is ridiculous.

They give you the run around. They have paid me $81 fir the late return, when my vehicles day rate is $123 plus a $20 late fee per day. They have yet to compensate me for the 3300 miles and have accessed the damages to my BMW X6 at $1500. I took it to my body shop to get an estimate and the damages are estimated over $5000.

I canโ€™t get the claims adjuster on the phone even though I schedule calls via the email she sends! A class action suit needs to happen ASAP!

Guest

184*-***-**** Shelby Clarks cell number which is the Founder and CCO of Turo 165*-***-**** Andre Haddad cell number which is the CEO of Turo. These are verified numbers and you can thank me later.

Spread these numbers out to the community because I have also been a victim of Turoโ€™s fraud ways of doing business. A class action lawsuit should be opened based on all the facts.

Mirabel Ywc

I have been paying for coverage for almost three months on my Mazda 3 that was provided through turo partnership with liberty mutual. I filed a claim on June,25,2019 and was denied by turo claim department on June,26,2019 stating that the denial was because of an agreement to have a clean title which was not agreed to when I listed my vehicle nor sign up.

Guest
reply icon Replying to comment of Mirabel Ywc

184*-***-**** Shelby Clarks cell number which is the Founder and CCO of Turo 165*-***-**** Andre Haddad cell number which is the CEO of Turo. These are verified numbers and you can thank me later.

Spread these numbers out to the community because I have also been a victim of Turoโ€™s fraud ways of doing business. A class action lawsuit should be opened based on all the facts

Guest
reply icon Replying to comment of Mirabel Ywc

Iโ€™m having the exact same issue as well. And theyโ€™ve removed my vehicle from the app now too.

Guest

I am a victim as well and is having the same problem. they keep charging my card without my knowledge with bogus expenses. My card company blocked them from charging again.

Raynisha Zwy

Iโ€™ve had a really bad experience with TURO. Where I have evidence that I was not at fault.

Three days after the rental drop off the vehicles owner had an issue and came back saying I caused a his clutch to go bad in a car. They then reached out to my insurance company StateFarm who said I was clear if any wrong doing. They charged me for the total damage and their personal fees, took the amount to collections. After a few months of collections calls and emails I havenโ€™t heard anything.

This has taken place 2 years ago.

A similar company Twisted Toad has stated they allow a customer 24 hours to file a claim and hold the renter eligible. Iโ€™d be happy to participate in suing for damages/a class action lawsuit against Turo Meeladkharazian@***.com

Dastan Knr

They actually discriminated against me and my partner as well. All I can tell is unblivable what they doing and after seeing your post now Im pretty sure that just how they doing business.

Im actually inmiddle of some type of proccess against them and thats why i can provide much information but if any of you have been discriminated just send me an email and maybe we can join and take the neccessery actions. You can reach me @ zzziafatzz at gmail.

Guest

I searched turo class action bc I cannot believe there isnโ€™t a major one yet but was happy to see the conversation started here. They are essentially triple insuring every vehicle - or doing their best to instill enough fear to get them triple insured.

Thereโ€™s the turo host insurance, turo driver insurance, and possible drivers personal insurance - of which they say they go after before theirs. Iโ€™d love to see their books on their claims, Iโ€™d bet money they are claiming multiple claims for each accident and making both sides pay deductibles for the same incident. They basically tell hosts if you donโ€™t buy their insurance nothing is covered and they tell drivers if they donโ€™t buy their insurance nothing is covered- yet the other party has the car fully covered. If as a driver you opted out, but the host has insurance, then the driver shouldnt have to pay - itโ€™s already covered!

And visa versa. By the looks of this post they are trying to scam the driver out of higher payments than the costs to fix, meanwhile their seems to be a major trend of them shooting to pay for 50% of actual repair costs if they can get away with it. And acting as an insurance company is unethical bc they now have a reason to deny or reduce your claims bc they are paying out, but if they were a neutral party they should be trying to get that money from the insurance company on your behalf fully paid. This is the least they could do for all the money they make.

Hearing about all of this insurance makes me think this is a secondary major scam business they have going on in the backend and for some insane reason no one has called them out! If your car is triple insured on turo you should have exceptional coverage when it comes to pay out, bc if you arenโ€™t getting it Turo is pocketing it. With my personal AAA insurance my few claims have been fully paid within a week no problem, these horror stories are not ok and they need to shape up or get shut down... again.

And have to change their name...

again. - RelayRides.

Deeanna Wca
reply icon Replying to comment of Guest-1646750

Exactly! They likely pocket more than the owner of the car as long as there is not damage.

At the same time, the owners car is depreciating. Iโ€™m very unhappy with their fee structure.

Iโ€™ve hosted two trips now, and all went well so far. Nonetheless, I find the earnings donโ€™t satisfy the associated risk and work (especially knowing that they charge the guest a lot more).

Evany Edm
reply icon Replying to comment of Guest-1646750

I sent them a notice of class action and they said I waved my right so I got the FTC involved for them trying to be cute...

Guest

Rented out my car for first time and they haven't paid me because they closed my account (in error) but won't reopen account and haven't paid me. Infuriated with the idiot overseas reps and emails go nowhere too I live in sf bay area.

Probably get nowhere going to their sf headquarters? Was going to file small claims case or even file it at Dept Labor since likely Turo misclassifying car hostd incorrectly as independent contractors since Im not in car rental business.

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