Turo
Reviews and Complaints
Turo Customer Service
I am a consumer who is using Turo as we speak I have spent over $2500.00
Thus far. Turo is running a promo that for every 10 days you have a vehicle they will give you a bonus day my first reservation was on the 7th of November it took me till the 10th to receive it since Turo out sources there customer service you will run into alof of barely speaking English people very un educated and with social skills that have absolutely no place on the phone doing customer service.
After receiving my first bonus day I earned a second one on the 16th of November it took me till the 20th to get a travel credit because Turos promo codes are not being sent after 36 phone calls, arguing being manipulated and lied to and disrespect and conned I was charged day for day on my reservation. No promo codes were given. No credits were given either. They are a big scam.
The result is they forced me to turn the car in today they close my account and the worst part of it is when I complained about Hamad the customer service rep because Im Jewish made the comment all Jewish people take advantage of companies like his. When I brought this to the attention to a guy by the name of Rick Farrell he did not take responsibility for any of it I placed the recording on YouTube and within three hours I got 187,000 hits Rick Farrell is on the executive staff he referred me to the arbitration department and told me I would have pay 375.00 so they can see if it could be overturned the decision to cancel my account was made by Rick Ferrell.
They did it in fear of legal repercussions as well as they have a history of Conning manipulating and disrespecting people through customer service. This company is nothing but fraudulent.
- Thieves
- Racial disrespectful
- Manipulative
Preferred solution: National apology, financial compensation, and Rick Farrell fired
User's recommendation: I recommend that no one ever uses Turo
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Verified ReviewerClaim 510086
Overall frustrating experience
Preferred solution: Full refund
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Verified ReviewerAccident
Preferred solution: Damages
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Verified ReviewerDispute
Preferred solution: Full refund
Horrible practice and experience!
Turo still has not reached out to resolve
Next thing you know we get a damage report submitted with pics that were so blatantly not how we gave car back. Clearly, Jesus wanted a new paint job. We submitted a reply on the Turo app
And waited a couple weeks for A response. There was no reply so we called and they said they sent an email saying to reply with additional info .
We asked what email and gave the one that is on the app and they stated wasnt it. Weve tried to call 6 separate times to get resolution with no one knowing what to do and promising call Backs that never happen. Not sure what other info would be needed when we stated facts and provided proof with pictures and texts.
Jesus got $2k for rental and we lost our $500 Deposit for nothing- we used Turo many times but never once thought there would be someone so outright shady to try to come up off us. We will never use this app again
- If host isnt shady then a good experience
- When you get a shady host you get no support from turo
Preferred solution: Full refund
Having trouble renting the car
Preferred solution: I would like to get my account so it works right and I can reserve a car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLOSS $5000
- Garbage scam artist company
Preferred solution: Full refund
User's recommendation: DO NO RENT FROM TURO I LOST $5000
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt sucks don’t use it they have horrible customer service hidden fees
Preferred solution: Price reduction
User's recommendation: Don’t use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaNot being able to book
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDishonest and not helpful at all
WDRB is picking it up before Thanksgiving rental.
out of Louisville KY, I let him know that I had a rock fly up and hit/damage the windshield and wanted to pay for it, of course. I thought he was a great guy. We spoke back and forth after my trip several times and he was great! I waited for him to advise me of the amount and he told me that he paid a 250 deductible and said that is what he was owed from me.
I paid that through cash app to which he confirmed the receipt of and we ended our communication pleasantly. Not long after that, we received notification that we owe over 1400 from a claim he had opened and now says he is too busy to contact them. That is illegal for one and for two trying to contact Turo is like pulling teeth. They have advised that they have now turned it into collections.
I am going to get an attorney involved. They are dishonest and unhelpful to say the least
- First guy we used was amazing
- This last guy has been a nightmare afterwards
Preferred solution: The open claim closed as I have already paid the host for damage I reported to him about his windshield. He has confirmed the priced owed and confirmed receipt of payment to which I have all the proof from the texts.
User's recommendation: I used the service with another host who was amazing so all I can say is be very vigilant on who you select to use.
Brand on Woodrow
Preferred solution: Full refund
User's recommendation: Don’t do it customer service reps are outsourced they don’t even have a way to transfer u to an American rep
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Verified Reviewer | Louisville, KentuckyIllegal activity allowing host take money for claim personally and filing a claim.
I wouldn't even give a rating if I didn't think it may not publish what I have to say. While using a vehicle for a host named Brandon R.
out of Louisville KY, I let him know that I had a rock fly up and hit/damage the windshield and wanted to pay for it, of course. I thought he was a great guy. We spoke back and forth after my trip several times and he was great! I waited for him to advise me of the amount and he told me that he paid a 250 deductible and said that is what he was owed from me.
I paid that through cash app to which he confirmed the receipt of and we ended our communication pleasantly. Not long after that, we received notification that we owe over 1400 from a claim he had opened and now says he is too busy to contact them. That is illegal for one and for two trying to contact Turo is like pulling teeth. They have advised that they have now turned it into collections.
I am going to get an attorney involved and have a relative that works for the local news station that said she will help get a story out on the news. They are dishonest and unhelpful to say the least
User's recommendation: Don't use. I had used another guy and he was great but be very weary and vigilant in who you choose if you do use them. AND don't ever expect to get help from Turo themselves!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhat a disappointment - 2 good rentals then this....
- Cool cars
- Dismal customer service
Preferred solution: Full refund
User's recommendation: Look Elsewhere
Don't want to pick up Car in New Jersey
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonPara arreglas una situación con mi cuenta
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I had the same problem, have you recovered your losses yet?
Nope!!! They could careless
There's plenty of fraud happening with this company!!!