Turo
Reviews and Complaints

This was for a rental Jan 31-Feb 8th. I had a phone conversation backed by the attached messages where the host agreed and actually offered to provide a late return after I asked them if they offer a free day rental after extending my rental beyond a week.

I returned the vehicle that early evening when due time was I believe 2:30. The later return was accepted and utilized by me; I believe I returned around 8 pm that evening as the vehicle had trouble starting and a check engine light came on. I was reluctant to drive the vehicle hard, opting to stop a few times, check oil, and be sure it wasn’t an overheating issue. So I returned the car safely as the host agreed to be fine later knowing I wouldn’t be charged.

Well, I was, and not only that, I was charged a whole day. *** denies the billing, blaming it on the host that they now take back their word and will only remove the extra $61 charge if the host agrees. The host states, as above quoted, 'they know nothing about this,' and blamed ***. When caught in a lie, they started trying to threaten more charges for things like cleaning and smoke in the vehicle, which is false and fraudulent and above all not related to me being overcharged when promised acceptance on a later return.

I offered to pay for a toll charge (my responsibility $15) and for extra fuel $38, which I already paid. This $61 charge needs to go away in good faith based on their word they had written above.

Please help! This was my first rental with a company I gave an honest try with my business.

I would not recommend Turo for an international family trip after this experience.

I paid nearly $4,000 USD for a confirmed 25-day rental in the South of France. On the day of pickup in Nice, the host told me I needed an International Driving Permit.

That requirement had not been made clear to me when I booked and paid.

When I could not provide the permit immediately, Turo/the host canceled the entire rental. I was given no opportunity to resolve the issue. My family was left stranded in Nice, and we had to arrange a replacement car at a higher cost.

Turo declined my refund request. I paid thousands of dollars for a rental I never received, then had to pay for replacement transportation.

A requirement that can invalidate an entire prepaid rental should be made unmistakably clear before payment, not on the day of pickup.

Accepting the booking and payment, canceling the rental at the last minute, and refusing a refund is unacceptable. Based on how this was handled, I would not book with Turo again.

Customer service was nonexistent in my experience. I could only reach an overseas call center, the agents could not help, and no supervisor was available. After paying nearly $4,000 USD for a rental I never received and being refused a refund, I was left with no recourse.

It is a scam.

They should not have accepted my money without the documents they required, or they should have given a refund. Or at least they should have given me a day or two to rectify as I had rented it for 25 days!

Yes a few years ago I rented a BMW from turo and the lady who rented to me had sand in her car and the check engine light was on broken mirrors I didn't see it until I drove off out of the dark garage I rented in. Because it was many years ago I no longer have the photos to support the evidence.

I had her car hand washed and when I returned the vehicle she reported me for her car being messed up and lied to turo. Turo charged my card and I was no longer able to rent with turo. I am very upset because turo only believed what she said and didn't hear my side of the situation. That was my first and only time renting with turo what a bad experience.

It was terrible and I don't want that type of stuff on my record. Thank you

Turo told me to keep a vehicle that broke down on me after it was fixed, but I couldn't extend for 24 hours after the restriction hold was lifted. After 24 hours, I tried extending; the app still wouldn't allow it.

I called Turo, and they told me the host didn't submit proper paperwork to lift the restriction and to return the vehicle. I immediately stopped doing what I was doing, picked my kids up from a football game, cleaned the vehicle, filled it up with fuel, and returned the vehicle. Now they are letting the host charge me ridiculous late fees of $118, saying I dropped the vehicle off late. But I never intended on dropping off the vehicle, only extending.

My drop-off time would have been 7:30, the time they told me I could extend. I dropped the vehicle off at 9:30. First time ever renting with them.

I spent $1,156 for two weeks for them to restrict my account for something I didn't do. I also missed work, paid for two Lyfts, and was stranded for 4 hours the day the Turo vehicle broke down.