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This week the number of Turo customer service requests is much higher than usual.

Contact Turo Customer Service

How to Reach a Person at Turo

Verified Contact Information

Toll-Free Number:

  • 1-866-735-2901
    US
Call Now
Send Message

Customer Service:

  • 1-888-391-0460
    Canada
  • 1-415-963-4109
    Roadside Assistance
  • 1-415-801-0897
    Text only
  • 1-518-638-0728
    Text only
  • 1-415-965-4525
    US
  • 1-866-817-8097
  • +49 305 683 7898
    Germany
  • +44 808 164 1454
    UK

Claims:

  • 1-415-849-7266
  • 1-415-508-0283

Customer Service:

influencers@turo.com
Influencer inquiries

Accounting/ Billing:

accountclosure@turo.com

Claims:

claims+ca@turo.com
Canada
ukclaims@turo.com
UK
claims@turo.agency

Legal:

privacy@turo.com
Privacy Inquiries
arbitrationoptout@turo.com
noticeofdispute@turo.com

Media:

press@turo.com
Press Inquiries

Report Fraud:

account-services@turo.com
Suspicious account updates
spoof@turo.com
Suspicious emails and fake websites

Turo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Turo Phone Number
1 (866) 735-2901
Average Hold Time
00:02:23
Average Calls duration
5 minutes
Most Popular Turo Email Address
influencers@turo.com
Turo Live Agent Availability
35% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
View full overview

How to Contact Turo?

The main Turo customer service number is 1-415-965-4525. You can call Turo customer service if you need assistance booking a car, want to change or cancel a trip, or for general questions. This Turo customer service number hours are 24/7, so you can reach support anytime.

If you want to report that the car doesn’t meet requirements or is unsafe to drive, you can use the following Turo contact number: 1-415-963-4109. This support number also deals with claims about unclean cars and those that have unpleasant smells.

The Turo customer service number live person can help you with other customer complaints if you dial 1-866-735-2901.

If you have any issues with your account, use this Turo customer
support email address: account-services@turo.com to resolve them.

For inquiries concerning private information, reach privacy@turo.com.
You can also use Turo customer service email from their website. Transfer to their Help Center by clicking Get Help at the bottom of the main page. The fastest way to email customer care is from the chat. Answer the questions from the chatbot and follow the instructions to contact Turo support by filling out an email form.

If you receive a suspicious email from Turo customer service, forward it to spoof@turo.com.

You can access the Turo customer service chat from the Help Center page. The chat bubble is in the bottom right corner. You’ll be able to talk to a Turo customer service live person after a few questions from their digital assistant. If the chatbot and the FAQ articles it suggests can’t help with your problem, it’ll offer to connect you with a live representative. You may pick the way of communication. If you prefer to talk directly to an agent, select the option to call. To leave a suggestion or a comment or get detailed written instructions on your issue, email their customer care.

PissedConsumer Club

Contact Information

Turo Website:

Turo Help Center:

Corporate Office Address:

Turo
116 New Montgomery St, Suite 700
San Francisco, California 94105
United States

Other Info (opening hours):

Other Locations:

Claims:

2390 E. Camelback Road,

Phoenix, AZ 85016


California Department of Consumer Affairs

1625 North Market Blvd., Suite N 112,

Sacramento, CA 95834


7135 E Camelback Rd,

Scottsdale, AZ 85251, US


116 Spadina Ave, Suite 204,

Toronto, Ontario M5V 2K6, CA


1 Mark Square,

London, England EC2A 4EG, GB

More contact details

How Customers Rate Turo Support?

4.3 / 5
Good

Based on 5.1K calls to Turo customer support through PissedConsumer.com and 8 survey responses.

Total Calls
5.1K
Avg Call Duration
04:52
Issues Resolved
11%

Why Customers Call Turo?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 34%
  • Account 17%
  • Request for Information 16%
  • Payments and Charges 10%
  • Product/ Service 8%
  • Refund 3%
  • Shipping and Delivery 3%
  • Activation/ Cancellation 3%
  • Return/ Replace 2%
  • Cards 1%
  • Website/ Application <1%
  • Claims & Legal Issues <1%
  • Staff <1%
  • Employment <1%
  • Booking and Reservation Issues <1%
  • Fraud & Security Issues <1%
  • Payments & Transfers <1%

Customer Inquiries & Issues

34%
  • "Can t rent a car"
  • "Illegally parked car report"
  • "Rent a car"

Account

17%
  • "My rental and account"
  • "phone number"
  • "Wrong email in account and not receiving verification for car in Oct 8"

Request for Information

16%
  • "Need to speak with someone"
  • "I would like to speak to a live representative"
  • "Help renting a car"

Payments and Charges

10%
  • "Dispute charge"
  • "Dispute a charge"
  • "I reserved a car for today and it's been paid for but it's not let me log in and it's not let me answer the emails that you guys sent me or anything it says in my account has been closed and I don't know what's going on"

Product/ Service

8%
  • "Host is picking car up early due to issues with the car overheating"
  • "Car not working properly"
  • "My phone 828461**** has water damage I need to urgently pick up my reserved trip that was for 12:00 today"

Refund

3%
  • "Refund"
  • "Didn't receive my full refund"
  • "Refund issue been 3 months"

Shipping and Delivery

3%
  • "I'm renting a car. My drivers license is up to date"
  • "Adding a driver"
  • "Driver's license manual document verification"

Activation/ Cancellation

3%
  • "cancelled account"
  • "Cancelled trip"
  • "Cancellation credit"

Return/ Replace

2%
  • "Need to change my reservation"
  • "Change lic. On file"
  • "Money has not been returned to my bank account and was taken Aug 1, 2026"

Cards

1%
  • "Card breach"
  • "Card issue"
  • "I am trying to add a gift card to Turo, but my account is locked"

Website/ Application

<1%
  • "Up loading drivers license"
  • "App problem"
  • "Why im unable to rent cars from your site?"

Claims & Legal Issues

<1%
  • "Accident"
  • "Car Accident"
  • "Claim"

Staff

<1%
  • "Customer service"
  • "Wanting to know how your car rental service works"
  • "I was unable to find the phone number to call customer service. I was prompted to say "I was pissed" as that would get me to speak with someone sooner."

Employment

<1%
  • "HR employment"
  • "Interview follow up"
  • "Unable to schedule orientation call. Keep getting error"

Booking and Reservation Issues

<1%
  • "Booking"

Fraud & Security Issues

<1%
  • "Security"
  • "Identity theft"

Payments & Transfers

<1%
  • "Cash out"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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