Turo Contact Information

Toll-Free Number:

  • (866) 735-2901 U.S.

Account and verification-related questions:

  • (518) 638-0728 Text only

Customer Support:

  • (888) 391-0460 Canada
  • (866) 735-2901 U.S.
  • +49 305 683 7898 Germany
  • +44 808 189 4113 UK

Damage claims:

  • (415) 801-0897 Text only

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Currently you can call only US numbers.

Headquarters Address:

Turo
667 Mission St.
San Francisco, California 94105
United States

Social Networks:

Summary of Turo Customer Service Calls

191 TOTAL CALLS
98% SUCCESSFUL CONNECTIONS
00:47 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact Turo to Ask about:

Account:

  • “I need my account reverified”
  • “Verify my account issue”
  • “My account closed”

Product/ Service:

  • “About insurance”
  • “Insurance query”
  • “Cant book a car”

Payments and Charges:

  • “To apply promo code to immediately rent 1st car”
  • “Billing”
  • “I’m being charged for canceled reservation”

Request for Information:

  • “I have some Questions to ask you?”
  • “Eligibility questions”

Shipping and Delivery:

  • “Have not got paid”

Refund:

  • “Refund”

Staff:

  • “Customer service”

Return/ Replace:

  • “Return car early”
  • “Return call for host availability”

Activation/ Cancellation:

  • “Cancellation”

Cards:

  • “My card is it going through”

Other:

  • “$25 dollars off promo not working”
  • “Documents”
  • “Emergency”

Turo Rating Stats

2.6 out of 5 stars
based on 198 reviews
See all 289 reviews reviews

Rating stats

  1. 84 reviews
  2. 27 reviews
  3. 19 reviews
  4. 19 reviews
  5. 49 reviews

Rating trend

About Turo

Top 5 Likes about Turo

Ease of website, Concept, Car selection, Very little about it, Flexible locations

Top 5 Dislikes about Turo

Customer service, Worst customer service ever, Unauthorized charged, Unable to speak to customer service, Lacking customer service

Top 5 Related Companies

RelayRides

Summary

Turo is an online platform where customers can rent or list their cars. Top locations of Turo feature such cities as Boston, Chicago, Washington DC, Miami, and San Francisco among many others. Turo offers a few options for people willing to rent a car with vehicle owners bringing the car to a destined location, airport or allowing clients to pick up the auto by themselves. Turo is a place where great trips begin. Generating additional income has never been easier before as it is nowadays with Turo while car owners need to comply with a few simple steps to give their vehicles for rent.

Turo reviews and complaints

Turo is ranked 19 out of 698 in Rentals category

Area Served

USA

Payment Methods

MasterCardVISA

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Turo Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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