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I was trying to get an approval from TURO so that I can rent a car for my vacation.

I emailed the support team my (non-temporary) valid California Driver license, along with a picture of myself holding it. I'm 25 with CLEAN traffic record (Not a single speeding ticket nor DUI) as well as ZERO criminal record. Thus, I have full fill all the requirements stated on their website. GUESS WHAT, I got declined.

I emailed back and ask for an explanation and they refused to release the detail of their decision.

I honestly feel disrespected as of how in the world am I not qualify for a car rental service when I have provided all the required information aside from my clean record.

TURO seriously needed to update their screening process because it is absolutely outrageous and flawed!

Product or Service Mentioned: Turo Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Anonymous
#1609291

Turo sucks they are racist and the company needs a new review process like the above there was no reason for a decline of useage of services especially since any other rental company will rent to me without a hitch.

Anonymous
#1559004

Turo SUCKS. I've tried renting multiple times, and I get denied every time without explanation.

I have decent-good credit (good enough to have a loan through BMW), a clean driving history, good insurance, and a credit based insurance score of 800. Also, at 42 years old I have NEVER made an insurance claim of any kind, so seriously WTF?

Anonymous
#1521209

same here, but I probably know why they decline. I got a DUI and bad record driving.

Also, I created multiple accounts to have the $25 coupon discount more than once.it's okay though. I;m glad they denied it.

I'm going to save a lot of money by not renting cars and I'm going to use the money that I save to maintain my car in good conditions to drive long distances.I realized that a lot of people think that driving cars for long distances damages your car, but it doesn't. your car gets more damage by driving it on the city.

Anonymous
#1502896

Same here and when I asked why they said they are not obligated to release and details. I'm not sure what to even think.

RudeChimpanzee
#1452270

so I have rented cars before from turn and owners never had a problem with me the car will come back clean and better then what they dropped it off has. I had owners even gave me and my husband great reviews.

until now were getting married so we wanted a nice luxury car to rent until we got a error when trying to reserve the car. we already had got verified so we were confused of why there were asking us again for our license n etc. so we submit documents once again. we get a email saying we both got declined ?!

but wanted me to submit documents like MY PERSONAL PASSPORT , BILLS AND EVEN MY TAXES!!!!! what type of scamming company needs those personal stuff to verify you when you already took a pictures next to your own face with your license and card?? only scamming companies that are wanting to sell your info . I had even gave them the benefit and uploaded the rest of the documents they wanted to be still denied!!!

makes 0 sense this people needs to be shut down and won't disclose anything of why I got denied !! its all a scam do not trust turo if anyone has been a victim to them please contact me this people need to be shut down I even got scammed outside the website and they never reported or shut down the guy posting cars on it !

Anonymous
Mount Laurel, New Jersey, United States #1185155

Same thing happened to me, they are rude when you ask them why?

I am a 50 year old professional man!!

Stay away from Turo!!!!!

Anonymous
#1159847

Report them to the BEtter business bureau they have to give you a explanation. They did the same to me

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