I was trying to get an approval from TURO so that I can rent a car for my vacation.
I emailed the support team my (non-temporary) valid California Driver license, along with a picture of myself holding it. I'm 25 with CLEAN traffic record (Not a single speeding ticket nor DUI) as well as ZERO criminal record. Thus, I have full fill all the requirements stated on their website. GUESS WHAT, I got declined.
I emailed back and ask for an explanation and they refused to release the detail of their decision.
I honestly feel disrespected as of how in the world am I not qualify for a car rental service when I have provided all the required information aside from my clean record.
TURO seriously needed to update their screening process because it is absolutely outrageous and flawed!
Product or Service Mentioned: Turo Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.