Took 2 weeks for initial approval, despite several emails to '"customer service" (yes, there's a reason for the quotes, as "customer service" may very well be AI bots responding and taking action based upon data metrics) I never heard back until after my initial trip (reason for using Turo in the first place) was over (I ended up renting a car from Hertz). While the concept is EXCELLENT, and has proven very handy, as a company Turo kind of sucks.
I'm very astute technology-wise and have struggled not just once, but several times with the website. Not only initially while booking, but during and after trips. Even savvy renters scratched their heads if/when something changed, the technology is NOT AT ALL accommodating with regard to changes. This is a SERVICE INDUSTRY, therefore the software should be flexible and accommodate the needs of the people using it.
Since life does not always go as planned, the software should be designed to accommodate AT MINIMUM the most common changes to the original request. For that same reason, there should be REAL LIVE HUMANS available via chat or phone, to assist. That this is non-existent ... not acceptable.
I think about all the folks who are not tech savvy, or familiar with Turo ins and outs, and shudder to think what their experience might be like. If these guys want to play in a service people-oriented industry, they need to get with the program!
ONLY RECOMMEND TO PEOPLE WITH ABOVE-AVERAGE COMFORT LEVEL WITH TECHNOLOGY OR HARD-SET SCHEDULES/PLANS ... OTHERWISE YOU MIGHT BE IN FOR A VERY FRUSTRATING EXPERIENCE.
Product or Service Mentioned: Turo Car Rental Booking.
Reason of review: Poor customer service.
Preferred solution: Inform other potential renters.
I liked: Car selection, Flexible locations, Concept.
I didn't like: Business practices, Lacking customer service, Confusing website, Unclear terms.