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This week the number of Turo customer service requests is much higher than usual.

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karreem s
Verified Reviewer

why cant I book?

Top question

why cant I book?

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1 comment
Chris Damon
Timeshare Expert

According to the Turo support section, the company has age, driving, license, and phone requirements you must meet to be eligible to drive.
To get more information about the reason why you cannot book, please contact the Turo customer care team:
  • by phone at (866) 735-2901 (toll-free number within the United States);
  • via the company's social networks.

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Larry Taylor

Turo host is claiming damage I didn't cause. How to fight it?

I have photos from when I picked up the car, but they are still pushing the claim. Has anyone actually won a dispute like this?

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Jacqueline A Tjo

Unfortunately, you’re screwed! Turo is ruthless! I will never do business with him again

Yes. They always try to *** both sides. They will not pay the host and also will charge the guests credit card. It’s a complete crime.

Turbo is usually pretty good with these things especially with photographic evidence. However as a company they have really gone down hill. You will “answer” to this in some way either by being unable to rent anymore without any reason why or they will just not honor any further requests. We rented from them for like 4 years, never an incident. We got one small toll charge which we missed but immediately made right and suddenly were not allowed to rent again

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Hannah B Koi
Verified Reviewer

How do I get a refund on a trip that was canceled by the host, when I didn’t know I was supposed to add the license information?

I wasn’t prompted that I needed to add this, obviously I knew I’d need it eventually.

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Gary P Rol

How to add drivers to my acct

I want to add my wife and daughter as drivers on my account. I logged in to my account, but I don’t see any prions to add them

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Des M Fvu

Can I have a separate pickup and dropoff location?

Can I have a separate pickup and dropoff location? I fly into a different airport than I am flying out of and I cant contact the host of the car until after it is already booked. Turo should partner with airbnb

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Monir N

How can I get the customer service number

I live in canada and wanted to make a reservation but before that I need to speak to an agent about my concerns. I would really appreciate if you could give me the customer service number.

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Lawrence H Hfl

setting up account

I would like to rent a car in Phoenix az for month of march 2019. I found the car I am interested in BUT cannot seem to contact owner.

I gave my name, phone number and address and drivers license number on sight of car.

Do I need to do anything else to set up acct to be able to rent this car ? This is my first time with Turo and it seem kind of complicated ( I am 70 yrs old not too tech savvy ) Can you help me ?

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