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Turo - What starts as convenience ends in EXTRA MONEY TAKEN FROM ME
Turo - What starts as convenience ends in EXTRA MONEY TAKEN FROM ME
Turo - What starts as convenience ends in EXTRA MONEY TAKEN FROM ME
I rented a vehicle from a host(car owner) using Turo reservation system. Reserving was easy, simple, and easy to use. However, the system would not allow me to reserve the vehicle I picked past a certain time which technically was not a full 24 hours. I was the first...
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2.5
#1258702
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I created an account on Turo, and rented a car. Several hours later I was notified by email that they had cancelled my reservation and closed my account. I wrote back and forth several times with them, and they refused to provide a reason or allow me to make any...
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Anonymous
Diana Hsieh

Same with me.. quite degrading

Anonymous
Hudgins David

Same here

3.0
I liked
  • Concept
I didn't like
  • Customer service and discrimination
  • Refused service
  • Business practices
#1066041
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Turo - Fraudulent Insurance Claim
Turo - Fraudulent Insurance Claim
Turo - Fraudulent Insurance Claim
Turo - Fraudulent Insurance Claim
Turo - Fraudulent Insurance Claim
I rent a vehicle from a guy who’s friends with Turo’s director of claims here in Scottsdale Arizona 7135 E Camelback Rd Suite 360 I return the car meet this lady the Turo employee I wake up the next morning with an email stating a damage claim was brought against me...
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1.0
#1179190
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Biggest scam ever! We rented out our seven series BMW and the thing got destroyed dents, scratches, chips, and car was keyed, damage everywhere and TURO said that they cover normal wear and tear as well as any damage we bought the most expensive insurance package which...
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#1272717
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Turo - Denver experience
This was my first Turo experience. Must say that I was 100 % satisfied with the customer experience and pricing . I'm a Hertz Gold member and the pricing that they had for me was twice what I paid with Turo. Had a wonderful week enjoying Sarah's red Volvo convertible ....
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#1350554
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Turo - At the mercy of capricious car owners.
Unfortunately, this business model puts you at the mercy of capricious car owners. If they decide they don't feel like renting you the car, they can cancel on you leaving you in a bad position scrambling to find another car or rental agency. They aren't penalized and...
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2.8
I liked
  • Convenience when it works
#1287156
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Turo - Amazing
My five children rented a sling shot for my birthday, even though it took over a month to realize the process because of medical issue with my family member. it was a wonderful idea and would recommend to others. we rode all day along the coast and then dinner that...
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5.0
#1344193
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My overall experience with Turo was good, the checkin of the car I rented was quick and smooth. My car owner was very flexible and condition the of the car was exactly same as shown in the pictures. There are couple of things I believe that can improved: i) My...
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3.2
I liked
  • Availability of cars
  • Ease of website
  • Good car selection
I didn't like
  • Lacking customer service
  • Poor communication and consistency
#1347601
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Turo - Excellent

Turo - Excellent
Enjoyable from start to end!
#1347461
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Contact Turo

Mailing Address:
Turo
667 Mission St.
San Francisco, California 94105
United States
Phone:
(415) 801-0897
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Turo Products and Services

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Problems using turo app to rent a car

Problems using turo app to rent a car
Problems using turo app to rent a car
I’m trying to rent a car before 10:00am. I’ve struggled on this app all night.
#1314175
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