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Turo - What starts as convenience ends in EXTRA MONEY TAKEN FROM ME
Turo - What starts as convenience ends in EXTRA MONEY TAKEN FROM ME
Turo - What starts as convenience ends in EXTRA MONEY TAKEN FROM ME
I rented a vehicle from a host(car owner) using Turo reservation system. Reserving was easy, simple, and easy to use. However, the system would not allow me to reserve the vehicle I picked past a certain time which technically was not a full 24 hours. I was the first...
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2.5
#1258702
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Turo - Fraudulent Insurance Claim
Turo - Fraudulent Insurance Claim
Turo - Fraudulent Insurance Claim
Turo - Fraudulent Insurance Claim
Turo - Fraudulent Insurance Claim
I rent a vehicle from a guy who’s friends with Turo’s director of claims here in Scottsdale Arizona 7135 E Camelback Rd Suite 360 I return the car meet this lady the Turo employee I wake up the next morning with an email stating a damage claim was brought against me...
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1.0
#1179190
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I created an account on Turo, and rented a car. Several hours later I was notified by email that they had cancelled my reservation and closed my account. I wrote back and forth several times with them, and they refused to provide a reason or allow me to make any...
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Anonymous
Hudgins David

Same here

Anonymous
Bilal

They have actually done the same thing to me as well. I haven't had a ticket in 4 years and they will not reactivate my account because I have not logged in since it was previ...

3.0
I liked
  • Concept
I didn't like
  • Business practices
  • Refused service
  • Customer service and discrimination
#1066041
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Turo - Car with electric issues and goods stolen by car owner
Turo - Car with electric issues and goods stolen by car owner
Turo - Car with electric issues and goods stolen by car owner
I rented a car from Turo with 4.5 rating (out of 5) and headlined as luxury. The car had stains of *** in the driver's seat and the others. Disgusting. As I had an appointment and no time to get a new car, I took it anyway and uploaded pics to Turo. Later at night I...
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1.0
#1250061
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Turo tried to charge me for Pre-existing damages!!
We had a bad experience when using Turo. We rented a car in Hawaii and the car itself had pre-existing damages. We took a video of the car before our trip so that all evidence was recorded and we could drive with piece of mind. We did the same when dropped off the car....
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2.0
I liked
  • Car selection
  • Very little about it
I didn't like
  • Lacking customer service
  • Unclear terms
  • Unauthorized charged
#1222114
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I probably had THE strangest experience signing up for a new account for Turo than I have ever had...and I was an early adopter of online businesses so that's saying a lot. I needed a rental car while in Orlando and decided to try Turo out. I opened the account and...
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Anonymous
Jeff

Same experience.

2.0
#1196654
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Turo - Fraudulent Charges & False Claims
Turo - Fraudulent Charges & False Claims
Turo - Fraudulent Charges & False Claims
Turo - Fraudulent Charges & False Claims
I rented a vehicle through Turo from the 21st of March 2017 until the 8th of April 2017 (19 days) which came up to approximately $576 (discount included). When I received the vehicle from the owner, it was in terrible condition. It had countless damages all over the...
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Anonymous
Joaquin Salazar

Similar experience here as well. Claimed damage, automatic back charge of $500.00. No documentation to show damage was during my rental. No follow up supporting documents.Awfu...

Anonymous
Joseph

What was the outcome? Did you disputing the charge?

1.3
I didn't like
  • Worst customer service ever
  • Fraudulent charges
  • Demeanor
#1050052
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These people are {{redacted}}. I've sent them my license, selfie with license, and credit card. HOLY *** I had to send them 10 different versions of the emails simply stating "HERE YOU GO, NOW GIVE ME THE {{redacted}} VERIFICATION" {{redacted}} *** they can't...
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1.0
#1261898
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I have been renting cars from enterprise but never had issue. Turo and there clients are having a business of stealing money from people. I rented a car from a guy by the name chris. Firtst i was given a wrong address where i was supposed to pick a car from. after i...
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1.0
I liked
  • Very little about it
#1247346
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I listed my brand new car on Turo and selected the maximum protection (premium) and they charge you 35% of your earning for that. When someone crashed my car, I opened a claim and at first they offered me $20 to buy a product that removes scratches. So I went out to a...
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Anonymous
Paul

Turo avoidrented my car out on Turo, customer overheated the engine,car was filthy where tey brought it back.Submitted a claim turo did nothing.Could not rent out the car with...

1.1
#1237090
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