I rented a vehicle from a host(car owner) using Turo reservation system. Reserving was easy, simple, and easy to use. However, the system would not allow me to reserve the vehicle I picked past a certain time which technically was not a full 24 hours. I was the first...Read more
I created an account on Turo, and rented a car. Several hours later I was notified by email that they had cancelled my reservation and closed my account. I wrote back and forth several times with them, and they refused to provide a reason or allow me to make any...Read more
I didn't like
- Customer service and discrimination
- Refused service
- Business practices
I rent a vehicle from a guy who’s friends with Turo’s director of claims here in Scottsdale Arizona 7135 E Camelback Rd Suite 360 I return the car meet this lady the Turo employee I wake up the next morning with an email stating a damage claim was brought against me...Read more
Biggest scam ever! We rented out our seven series BMW and the thing got destroyed dents, scratches, chips, and car was keyed, damage everywhere and TURO said that they cover normal wear and tear as well as any damage we bought the most expensive insurance package which...Read more
This was my first Turo experience. Must say that I was 100 % satisfied with the customer experience and pricing . I'm a Hertz Gold member and the pricing that they had for me was twice what I paid with Turo. Had a wonderful week enjoying Sarah's red Volvo convertible ....Read more
Unfortunately, this business model puts you at the mercy of capricious car owners. If they decide they don't feel like renting you the car, they can cancel on you leaving you in a bad position scrambling to find another car or rental agency. They aren't penalized and...Read more
- Convenience when it works
My five children rented a sling shot for my birthday, even though it took over a month to realize the process because of medical issue with my family member. it was a wonderful idea and would recommend to others. we rode all day along the coast and then dinner that...Read more
My overall experience with Turo was good, the checkin of the car I rented was quick and smooth. My car owner was very flexible and condition the of the car was exactly same as shown in the pictures. There are couple of things I believe that can improved: i) My...Read more
- Availability of cars
- Ease of website
- Good car selection
I didn't like
- Lacking customer service
- Poor communication and consistency
Turo - Excellent
Enjoyable from start to end!
Problems using turo app to rent a car
I’m trying to rent a car before 10:00am. I’ve struggled on this app all night.
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