Turo
Reviews and Complaints

I set up an account with Toro. I've never used the service and never been able to, the account was interrupted before I could ever use it. I have no idea why because I've never even used the service for the service to be interrupted.

Please send me the place to pick up the rental car I already paid for. Please, I have a very important trip tomorrow, and I need the rental car I paid for. I can’t log in; I haven’t received any emails.

Didnt even get to talk they automatically hang up the phone I am trying to get me a car but right now they said I have multiple accounts

The company is horrible when it comes to speaking with a live person I shouldnt have to speak to AI and be told that my account is restricted and Ive never even used your services and now I have to send an email and every number I contact says the same thing thats ridiculous

I need info from the last rental on a closed Turo account. This info is necessary ASAP for my upcoming court case.

I spoke with someone earlier today and they said it was being processed. I really need that info.

I have never used my account, but it is restricted for some reason. No one has responded or given me a reason for the restriction. Are you able to help provide me with the necessary details for this restriction to be removed?

They say there is nothing they can do. A car was rented in my name and was stolen and then impounded.

My wife rented the car in my name. I cannot get any info on it but they still say I owe for it and its on my credit report.

I booked a car and the company closed my account for no reason. I've been reaching out but haven't heard back.

I need to speak to a live agent. I keep trying to make a payment; it keeps telling me to try back in a few minutes. Uhhh, irritating.

Getting transferred to someone that can help me, and the customer service rep did exactly that, and I really appreciate it.

The day that I was to pick up the car, Turo cancelled due to a damaged license. Nowhere in their policy on licenses does it say anything about being damaged.

They kept $120. I cannot talk to a person on the phone in the verification dept. I have tried.

They will not put me through. They essentially stole our money and believe they are above ethical business practices.

They kept on telling me to go back to their AI chat, which tells me to log in, but I can't log in until I reopen my account that's been closed, and I can't do that until I talk to a verification agent to reopen my account.

Nobody helped me. I'm trying to rent a car from you all, and my account is restricted all of a sudden when I have rented twice with no issues from Turo.

The customer service representative was very professional and efficient!!! She resolved the issue effortlessly and with precision. She quickly resolved the issue and with a joyful disposition.