Product: Turo Car Rental Booking Clear all filters (9 of 9 reviews match)
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I probably had THE strangest experience signing up for a new account for Turo than I have ever had...and I was an early adopter of online businesses so that's saying a lot. I needed a rental car while in Orlando and decided to try Turo out. I opened the account and...
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Anonymous
Jeff

Same experience.

2.0
Product
Turo Car Rental Booking
#1196654
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Turo just gathers customers personal information

I signed up with Turo and booked to rent a car. I filled in the information that they asked for including my credit card information with drivers license number. After spending all that time doing this I receive a message saying that I wasn't eligible to rent a car based on my driving record. No tickets or accidents and no explanation why after they gathered all my personal info.
1.6
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Turo Car Rental Booking
#1182111
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Took 2 weeks for initial approval, despite several emails to '"customer service" (yes, there's a reason for the quotes, as "customer service" may very well be AI bots responding and taking action based upon data metrics) I never heard back until after my initial trip...
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2.8
Product
Turo Car Rental Booking
I liked
  • Flexible locations
  • Car selection
  • Concept
I didn't like
  • Confusing website
  • Lacking customer service
  • Business practices
#1142908
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Turo - Horrible Customer Service

I tried to contact via email to assist with a cancellation I sent at least 6 messages, to get help. The renter was unable to accommodate and hit confirm rental. I could not cancel without a service charge of 54. I am disgusted by their lack getting back to me. They never sent me a message and charged my card.
1.5
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Product
Turo Car Rental Booking
#1113746
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They've had my money for weeks, car cancelled at the last minute (so harder to find something, more expensive).They sent several wrong emails to resolve, and wrong phone numbers. Plus the Request Refund button on the site didn't work (as did many things on the site)....
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Anonymous
Tre

What # did you use because the same thing just happen to me. I'm pissed! I'm suppose to pick the car up in a hour

1.0
Product
Turo Car Rental Booking
#1092192
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I rented a car the other day while traveling to chicago.I recieved and email stating that they are canceling my acciu t and refunding the money. There is no review process nor can you find out why you where declined. Just a form letter to tell ypu in ordet to keep the...
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1.2
Product
Turo Car Rental Booking
#1075204
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I created an account on Turo, and rented a car. Several hours later I was notified by email that they had cancelled my reservation and closed my account. I wrote back and forth several times with them, and they refused to provide a reason or allow me to make any...
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Anonymous
Hudgins David

Same here

Anonymous
Bilal

They have actually done the same thing to me as well. I haven't had a ticket in 4 years and they will not reactivate my account because I have not logged in since it was previ...

3.0
Product
Turo Car Rental Booking
I liked
  • Concept
I didn't like
  • Business practices
  • Refused service
  • Customer service and discrimination
#1066041
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The company has terrible service.I do not recommend . Extremely irresponsible and sustainable. You can not trust them. They set me up. I rented a car, but they canceled the rental without any explanation. I lost time and they caught me unprepared. Stay away from this...
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Turo Car Rental Booking
I didn't like
  • Yes
#1065681
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Turo - Car Rental Booking Review
I was also DENIED by Turo. They requested my Photo id and credit card info. I have an 810 credit score, perfect driving + insurance history and elite membership status with most rental car companies and a few luxury rental firms. Its probably a scam or passively...
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Anonymous
Anonymous

Are you black ? I was also denied

1.3
Product
Turo Car Rental Booking
#994926
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