Product: Turo Car Rental Booking Clear all filters (0 of 13 reviews match)
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I had my turo account since June so finally i tried to book me a vehicle my account became deactivated for no reason & no explanation. I have a valid license valid bank card.. i didn’t see a issue. Now I’m unable to rent a car such a disaster because i wasn’t aware...
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1.0
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Turo Car Rental Booking
#1344855
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Multiple customer reps thru chat confirmed this as well that Turo never recognized this trip as canceled, and is even asking me to rate the trip like it even occured. Been asking for a full refund for days now, but being given a run around. This is looking like a real...
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2.4
Product
Turo Car Rental Booking
#1330371
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I have tried to rent a vehicle for the first time from this company, after going through and filling out the 9 million forms they want you to fill out and sending pictures of my drivers licence (not a good idea in an era of identity theft turo), I finally get finished...
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1.0
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Turo Car Rental Booking
#1303690
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Turo - What starts as convenience ends in EXTRA MONEY TAKEN FROM ME
Turo - What starts as convenience ends in EXTRA MONEY TAKEN FROM ME
Turo - What starts as convenience ends in EXTRA MONEY TAKEN FROM ME
I rented a vehicle from a host(car owner) using Turo reservation system. Reserving was easy, simple, and easy to use. However, the system would not allow me to reserve the vehicle I picked past a certain time which technically was not a full 24 hours. I was the first...
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2.5
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Turo Car Rental Booking
#1258702
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I probably had THE strangest experience signing up for a new account for Turo than I have ever had...and I was an early adopter of online businesses so that's saying a lot. I needed a rental car while in Orlando and decided to try Turo out. I opened the account and...
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Anonymous
Jeff

Same experience.

2.0
Product
Turo Car Rental Booking
#1196654
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Turo just gathers customers personal information

I signed up with Turo and booked to rent a car. I filled in the information that they asked for including my credit card information with drivers license number. After spending all that time doing this I receive a message saying that I wasn't eligible to rent a car based on my driving record. No tickets or accidents and no explanation why after they gathered all my personal info.
1.6
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Turo Car Rental Booking
#1182111
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Took 2 weeks for initial approval, despite several emails to '"customer service" (yes, there's a reason for the quotes, as "customer service" may very well be AI bots responding and taking action based upon data metrics) I never heard back until after my initial trip...
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2.8
Product
Turo Car Rental Booking
I liked
  • Car selection
  • Concept
  • Flexible locations
I didn't like
  • Business practices
  • Lacking customer service
  • Confusing website
#1142908
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Turo - Horrible Customer Service

I tried to contact via email to assist with a cancellation I sent at least 6 messages, to get help. The renter was unable to accommodate and hit confirm rental. I could not cancel without a service charge of 54. I am disgusted by their lack getting back to me. They never sent me a message and charged my card.
1.5
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
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Product
Turo Car Rental Booking
#1113746
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They've had my money for weeks, car cancelled at the last minute (so harder to find something, more expensive).They sent several wrong emails to resolve, and wrong phone numbers. Plus the Request Refund button on the site didn't work (as did many things on the site)....
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Anonymous
Tre

What # did you use because the same thing just happen to me. I'm pissed! I'm suppose to pick the car up in a hour

1.0
Product
Turo Car Rental Booking
#1092192
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I rented a car the other day while traveling to chicago.I recieved and email stating that they are canceling my acciu t and refunding the money. There is no review process nor can you find out why you where declined. Just a form letter to tell ypu in ordet to keep the...
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1.2
Product
Turo Car Rental Booking
#1075204
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