Have you asked yourself, What would happen if the car reserved has mechanical problems?
Those fortunate enough to reserve a car mechanically safe and working should be considered lucky. That wasn't our case!!
We reserved a car using Turo and immediately noticed the car unsafely shaking extremely hard, called the owner within 30 minutes of picking up the car and we were told "You got what you paid for, sorry I am busy right now, I can't help you". We had to wait on our 1st day vacation in an unknown city, 5000 miles away from home almost 4 hours for Turo to send a towing truck to pick up the car. Later, they refused to refund us the initial reservation alleging that the unsafe shake of a the car is normal and Turo told us that we were suppose to take the car to a mechanical shop when we realized the mechanical failure, yes you read right !! take the car in our vacation and using our money to a mechanical shop to get a third party opinion.
Please make your own conclusion after reading our review, but my most sincere opinion is that the $20 to $50 savings compared to a regular car rental company are just not worth a nightmare to follow if you car fails mechanically.
This person wrote the review because of damaged or defective at Turo and attached a photo. Reviewer claimed that he or she lost $315 and wants Turo to issue a full refund.
The most disappointing in user's experience was business practices. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.