Product: Turo Customer Care Clear all filters (12 of 12 reviews match)
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Turo - Most phenominal team company

My experience was great my only hang up was on my behalf as well as with my bank card I spoke about some pending chargers via email and I got a call instantly! I spoke with jeff who walked me through things.
4.8
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Turo Customer Care
#1275037
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You should avoid Turo when ever possible because on April 7th I received a notice that my car had a transmission recall and i brought it to the dealership but they did not have the parts for so I got my wife to bring her car and we went to enterprise they did not have...
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2.2
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Turo Customer Care
I liked
  • Car selection
  • Ease of website
  • Car
I didn't like
  • Worst customer service ever
  • Discrimination
#1234395
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Turo - Scam Do not rent!

If they decide they don't want to cover your car even if it's on their drop down menu they will not cover your damage or help you out they will just be extremely disrespectful rude and even laugh at you when you ask him to do the right thing this is the turo way. Scam
1.0
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Turo Customer Care
#1216037
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Found out about Turo. Thought it was a great idea. Wrong. The most horrific customer service I've ever seen. By email only and the same person never responds and of course they start from the top every time. Coupled with the fact that after they charged my card their...
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1.8
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Turo Customer Care
I liked
  • Car selection
#1128417
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Turo - Denied after renting already no reason

I rented with them last month now im denied and they refuse to say way. Says no where in their policy that they are allowed not to say why like they claim. Feels like discrimination. Very rude they say they wont respond to any futher emails. Turo is unprofessional and discriminates. Bad customer service
1.8
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Turo Customer Care
I liked
  • Concept
I didn't like
  • Discrimination
  • Unprofessional service reps
  • Unable to speak to customer service
#1086268
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I attempted to verify my account, so I could try out Turo on an upcoming business trip, after hearing about it through my friend Doug DeMuro, who uses Turo to help in the production of his popular Autotrader web series. I was told by Turo to send along a photo of my...
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Anonymous
Mo

I too made the same mistake of creating two accounts because I forgot I had the other one so I went back and deleted it which caused a red flag for them I guess because they c...

Michaelagado
Michaelagado

How was yours resolved? Same issue and they won't help me out whatsoever.

5.0
Product
Turo Customer Care
I didn't like
  • Refused service
#1082050
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I have excellent credit, great driving record, no insurance claims, home owner, high income, good health, not a black mark anywhere.Company declined my application with no explanation. I persisted in contacting to get an answer since it must be an error, but they will...
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1.3
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Turo Customer Care
I didn't like
  • Suspicious denial
#1079823
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Turo "cancelled" the trip at 9:56am and the driver could not reserve the vehicle again because the app wasn't updating the cancelled information. Contacted Turo and I was told that it's okay that the renter has my truck and to have him reschedule the truck in a hour...
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1.3
Product
Turo Customer Care
I didn't like
  • Unable to speak to customer service
  • Unwilling to
  • Terrible customer service
#1043278
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Automated responses.Was told I was denied even though I met all requirements. When I asked why, I received extremely rude and unprofessional responses. After reading the reviews though, I guess my account denial was in my best interests.This place sounds terrible,...
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Anonymous
Anonymous

Are you black? I was also denied for reasons unknown

Anonymous
Angry Reviewer

Yes I agree! No matter how clean your driving record you will be denied for no reason. Then you will not get a logical explanation as to why you have been denied. It's ridicul...

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Turo Customer Care
#985894
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Turo Customer Care Review

Such a *** and racist company!!! Gave them all the correct information and was declined. When asked as to why I was declined and they said they couldn't give me the reasons! Hmmmm wonder why? And also a friend rented from them and was charged over 100$ for no reason and took two weeks to refund them. *** company
1.0
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Turo Customer Care
#936697
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