Product: Turo Customer Care Clear all filters (0 of 19 reviews match)
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Very good. Support staff fantastic. . Let me give you a valuable advice: don't force your customers to say more than they want to say. Otherwise they will just decline giving any feed back. Peoples time are precious. If anyone has anything to say he/ she will say it...
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Turo Customer Care
#1358288
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Turo - Very good until now..speaking with a live person is impossib

Owner filedcdamage claim..trying to speak to a claims rep has been impossible. Need to be more responsive!!
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Turo Customer Care
#1340053
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Turo - Didn’t honor promo code, even when I was certain was correct

Turo - Didn’t honor promo code, even when I was certain was correct
The promo code didn’t work, I didn’t realize it until it was too late. Customer service is dreadful, and the higher management, Was supposed to contact me but didn’t. The owner of the car and the car was great, but Turo’s customer service sucks.
2.5
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Turo Customer Care
#1338081
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Signed up, was declined membership for not meeting the “auto insurance credit score” from transunion which determines the likelihood of someone filing a claim. I’ve filed no insurance claims for the past 5 years, never dui, and have a clean driving record. My credit...
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1.4
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Turo Customer Care
#1318128
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Pleasant experience with Turo

I had a cancellation by one host, but turo gave me a credit towards the next rental which i ised immediately. I was very pleased with the service.
4.3
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Turo Customer Care
#1312251
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Turo - Most phenominal team company

My experience was great my only hang up was on my behalf as well as with my bank card I spoke about some pending chargers via email and I got a call instantly! I spoke with jeff who walked me through things.
4.8
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Turo Customer Care
#1275037
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Turo - White van

Zed answered my questions fast and was very professional and courteous. He was helpful on every step of the process. I plan on renting again from him.
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Turo Customer Care
#1274568
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Automatic left rear door stopped working properly after a few weeks. Pedro came to check on it and said that I must have broken it “Completely false” I only used it with car key push button Also Bruno Silva changed the car pickup time to 3pm instead of the 8pm that we...
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3.7
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Turo Customer Care
#1248549
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You should avoid Turo when ever possible because on April 7th I received a notice that my car had a transmission recall and i brought it to the dealership but they did not have the parts for so I got my wife to bring her car and we went to enterprise they did not have...
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2.2
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Turo Customer Care
I liked
  • Ease of website
  • Car
  • Car selection
I didn't like
  • Discrimination
  • Worst customer service ever
#1234395
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Turo - Scam Do not rent!

If they decide they don't want to cover your car even if it's on their drop down menu they will not cover your damage or help you out they will just be extremely disrespectful rude and even laugh at you when you ask him to do the right thing this is the turo way. Scam
1.0
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Turo Customer Care
#1216037
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