We have been members of RelayRides / Turo for 2 years and we love it. We now have 9 vehicles on Turo.com. We have never had an unresolved problem.
Car sharing is a bit different from commercial car rental. Being a member entitles you to rent on the system. But you are not dealing with a commercial brick and mortar business. Common sense and courtesy are required.
As in every business, some owners and renters are better than others. If you follow the instructions and allow enough time you should have no problems.
Like Uber, Lyft, & Air BnB, Turo is part of the new "Gig" economy and for good reason.... It works!
LaurasRelayRides wrote the review because of good customer service at Turo and attached photo s. Reviewer claimed that he or she wants Turo to read this review and look into the issue (if any).
The author asks this business to contact him/ her to briefly discuss his/ her positive experience with the company.