We have been members of RelayRides / Turo for 2 years and we love it. We now have 9 vehicles on Turo.com. We have never had an unresolved problem.
Car sharing is a bit different from commercial car rental. Being a member entitles you to rent on the system. But you are not dealing with a commercial brick and mortar business. Common sense and courtesy are required.
As in every business, some owners and renters are better than others. If you follow the instructions and allow enough time you should have no problems.
Like Uber, Lyft, & Air BnB, Turo is part of the new "Gig" economy and for good reason.... It works!
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